Refund policy

NOT IN LOVE?

Back Bone Society provides free returns for all US orders. International customers wanting to organize a return for a refund, store credit or exchange must cover return shipping costs.

Back Bone Society will accept returns and exchanges on unworn merchandise initiated within 30 days of the receipt of your order shipment notification. Merchandise must show no signs of wear and be accompanied with all original tags.

Full-priced merchandise can be returned for a full refund, credit or exchange. Sale items can be returned for Back Bone credit or exchange only. Items marked “Final Sale” are final sale and cannot be returned.

Items received damaged will be handled on a case-by-case basis. Back Bone Society reserves the right to refuse a return or charge a repair fee on any items received back in unsatisfactory condition.

U.S. Returns

For US orders, please reach out to cs@backbonesociety.com and enter your name, email, order number associated with your order.

LAST STEP? GET IT SHIPPED

Remember to ship your return within 7 days of generating your prepaid label or you will be ineligible for a refund and will be charged for any items purchased using the instant refund credit.

Back Bone Society offers complimentary return shipping for domestic clients. Print and affix your pre-paid return label to your package and ship from any FedEx location. Refunds for eligible returned items will be processed to the original payment method within 7 business days of our warehouse receiving the shipment. Back Bone Society reserves the right to refuse your return or exchange should these terms not be met. For any further questions, please email cs@backbonesociety.com.

International Returns

For international returns, please reach out to our client care team at cs@backbonesociety.com. International customers wanting to organize a return for a refund, store credit or exchange must cover return shipping costs.

 

WANT TO CHAT?

We’re here to help you find the right style, size, and fit. Email cs@backbonesociety.com to chat with a Back Bone stylist today.